Restaurants, grocers and retailers that pivoted and successfully adapted their brick-and-mortar business models for curbside pick-up during the initial impact of the COVID-19 health crisis are finding that the methods they employed are continuing to drive sales even as the number of virus cases continue to surge nationwide.
The demand for contactless shopping and dining has not necessarily stymied consumers’ desires to visit physical stores. Rather, consumers appear to enjoy every opportunity they have to shop online and leave their homes to pick up their orders in person at a physical store location. In many instances, curbside pickup has become more popular than pure e-commerce home delivery services throughout the pandemic. According to a recent survey by consulting firm McKinsey & Co., 75 percent of consumers have tried a new shopping method during the pandemic, and 70 percent intend to continue buying online for curbside restaurant/store pickup in the future. Good news for commercial real estate owners and their brick-and-mortar tenants.
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